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15% off at JCPenney, or online via promo code CHEERS

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About JCPenney

JCPenney locations nationwide. Free shipping available at jcp.com! Discover great savings on furniture, window, home decor, men's & women's clothing, shoes & jewelry.

Customer service: 1 (800) 322-1189
Bill pay: 1 (800) 527-4403
Credit card support: 1 (800) 542-0800
Sales: 1 (800) 336-7337
Headquarters: Plano, TX
Subsidiaries: JCPenney Portrait Studio, JCPenney Optical, J. C. Penney Corp Inc, JCPenney Styling Salon

The J. C. Penney Company is a chain of American mid-range department stores based in Plano, Texas.

The company operates 1,060 department stores in 49 U.S. states (JCPenney once operated in Hawaii) and Puerto Rico, and previously operated a catalog business and several discount outlets. In addition to selling conventional merchandise, JCPenney stores often house several leased departments such as Sephora, Seattle's Best Coffee, salons, optical centers, portrait studios, and jewelry repair.

Most JCPenney stores are located in suburban shopping malls. Before 1966, most of its stores were located in downtown areas. As shopping malls became more popular during the latter half of the 20th century, JCPenney followed the trend by relocating and developing stores to anchor the malls. In more recent years, the chain has continued to follow consumer traffic, echoing the retailing trend of opening some freestanding stores, including some next door to competitors. Certain stores are located in power centers. The company has been an Internet retailer since 1998. It has streamlined its catalog and distribution while undergoing renovation improvements at store level.

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